Betting should be an enjoyable form of entertainment — not a source of financial stress or personal harm. r55 provides every player with practical tools and honest guidance to keep gambling safe, controlled, and fun.
Our Commitment
Every feature below is available to all registered r55 players at no cost. We believe safe gambling tools should be built into the platform — not hidden in small print.
Set a daily, weekly, or monthly cap on how much you deposit into your r55 account. Once a limit is active, you cannot exceed it until the period resets. Reducing an existing limit takes effect immediately; increasing one has a cooling-off delay built in.
Define the maximum amount you are comfortable losing in a given period. r55 will automatically prevent further play once your loss threshold is reached, giving you a hard stop that does not rely on willpower alone.
Set a maximum session duration. r55 will display an on-screen reminder as you approach your limit and will end your session automatically when the time expires. This helps prevent the kind of extended play that often leads to impulsive decision-making.
Take a short break from r55 for a period of your choosing — typically 24 hours, 48 hours, one week, or one month. During a time-out your account is suspended and you cannot log in or place bets. The pause cannot be reversed early.
If you feel that gambling is having a serious negative impact on your life, you can request self-exclusion for a minimum of six months or permanently. During exclusion, your account is fully suspended, all marketing communications are stopped, and the exclusion cannot be reversed within the chosen period.
Any player who contacts r55 with a responsible gaming concern is fast-tracked to a trained support agent available 24 hours a day, seven days a week, 365 days a year. There is no queue for welfare-related requests — your wellbeing always comes first.
Age Policy
Gambling is an adult activity. r55 enforces a strict minimum age of 18 years for all players. This is not just a policy requirement — it is a fundamental safeguard for younger people who may be more vulnerable to developing problematic gambling habits.
During registration, r55 collects date of birth information and screens all new accounts. Players who are selected for KYC verification must submit a government-issued identity document (such as a National ID card or passport) confirming that they are 18 years of age or older. Any account found to belong to a player under the age of 18 will be immediately closed, all funds will be returned via the original payment method, and the matter will be reported to the relevant authorities where required by law.
If you believe a minor in your household is using r55, please contact our support team immediately at [email protected]. We will act on all such reports promptly and confidentially.
Every player must enter their date of birth when creating an r55 account. Providing a false date of birth is a breach of our Terms & Conditions and may result in permanent account closure.
Players selected for identity verification must submit a valid government-issued ID. A certified verification provider confirms the document's authenticity and the player's age before the account is fully activated.
r55 monitors accounts for behavioural signals that may indicate underage play — such as unusual deposit patterns or inconsistencies between stated age and account activity — and investigates all such cases.
If there is any reasonable suspicion that an account holder is under 18, the account is suspended immediately pending investigation. No withdrawals are processed during a suspension of this nature.
Player Tools
r55 gives you a full toolkit to manage your gambling activity. All tools are available in your account settings and can be activated at any time — no waiting period required to put a protection in place.
You can set a daily, weekly, or monthly deposit limit from your r55 account settings at any time. Once set, the limit is enforced immediately — your account will not accept deposits that exceed the threshold you have chosen. If you wish to reduce your limit, the change takes effect instantly. If you wish to increase a limit, a mandatory review period applies to give you time to reflect on the decision before it becomes active.
A loss limit prevents you from losing more than a specified amount in any given period. When your net losses in the current period reach the threshold you have set, r55 will automatically restrict further betting activity until the period resets. This tool works independently of your deposit limit — both can be active at the same time — and is particularly effective for players who want a hard boundary on their downside exposure on any given day or week.
Set the maximum number of minutes or hours you want to spend in a single gaming session. r55 will show you an on-screen reality check notification at regular intervals — for example, every 30 or 60 minutes — reminding you how long you have been playing and how your balance has changed during the session. When your session time limit is reached, r55 will log you out automatically. This prevents the kind of uninterrupted, distraction-free play that can make it easy to lose track of time and money.
A time-out suspends your account for a short, defined period — typically 24 hours up to one month — allowing you to step back without making a permanent commitment. A self-exclusion is a longer-term measure, available for periods of six months, one year, two years, five years, or permanently. During any exclusion period, your account is fully locked, all marketing communications are halted, and you cannot reactivate the account before the exclusion period ends. To request self-exclusion, contact our support team directly at [email protected].
Know the Signs
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following behaviours are well-documented warning signs. If several of these apply to you, it may be time to reach out for support.
Self-Assessment
This brief self-assessment is not a clinical diagnostic tool, but honest answers can help you gauge whether your relationship with gambling is healthy. If you answer "yes" to three or more questions, we strongly encourage you to contact our support team or use one of the player tools above.
Have you ever gambled with money that was intended for essential expenses such as rent, utilities, or food?
Do you find yourself thinking about gambling frequently, even when you are doing other things?
Have you ever tried to win back money that you lost gambling, and ended up losing even more?
Have you hidden your gambling activity or the amount you have lost from people close to you?
Has gambling caused conflict in your relationships, at work, or in your day-to-day responsibilities?
Do you feel a strong urge to increase the size of your bets in order to get the same level of excitement?
Have you ever felt that you cannot stop gambling, even when you genuinely want to?
Getting Help
If gambling is causing you or someone you care about distress, financial difficulty, or harm, please reach out. r55 takes every welfare concern seriously and will work with you to find the right course of action — whether that means setting limits, initiating a time-out, or arranging a self-exclusion.
Send a message to our responsible gaming support team at any time. We aim to respond to all welfare-related enquiries as a priority.
[email protected] Plain text only — not a clickable linkOur support team is available on WhatsApp around the clock. Reach out at any time of day or night — no appointment needed.
+880 1700 000000 24/7 — Bangladesh Standard Time (UTC+6)To activate a self-exclusion on your r55 account, contact us via email or WhatsApp and state the duration you require. We will action the request within one hour of receiving it.
Available 24 hours a day Minimum period: 6 monthsGambling at r55 is intended solely as a form of paid entertainment. It is not a reliable way to make money, solve financial problems, or generate income. The house always has a mathematical edge over time — this is a fundamental characteristic of all gambling products, not a flaw specific to r55. Please set your expectations accordingly, play within your means, and treat every session as a leisure activity with a fixed entertainment budget rather than an investment. For adults aged 18 and above only.
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