Help Centre

r55 Frequently Asked Questions

Everything you need to know about playing at r55 — from creating your account and depositing via bKash or Nagad, to understanding bonuses, game rules, and how r55 keeps your money safe.

Account & Registration bKash, Nagad & Rocket Games & Gameplay Bonuses & Promotions Safety & Responsible Gaming

Why r55

What Makes r55 Different

Before diving into the Q&A, here is a quick overview of what sets r55 apart as Bangladesh's go-to online betting and casino platform.

Local Payment Methods

r55 is built for Bangladesh. Deposit and withdraw instantly using bKash, Nagad, Rocket, and Upay — no bank transfer delays, no international fees, and no conversion headaches. Transactions are handled in BDT throughout.

Live Cricket Betting

r55 covers every major cricket tournament your money cares about — BPL, IPL, T20 World Cup, Bangladesh Tigers internationals. Bet pre-match or in real time with live odds that update ball by ball across dozens of markets.

256-Bit SSL Security

Every page and transaction on r55 is protected by 256-bit SSL/TLS encryption — the same standard used by major banks. Your personal data and wallet balance are never exposed to third parties without your explicit consent.

Huge Game Library

From Pragmatic Play slots and Evolution Gaming live tables to fishing games and instant-win titles, r55 hosts hundreds of certified games. Every title displays its RTP and is tested for fairness before going live on the platform.

24/7 Support in BST

r55's support team operates around the clock in Bangladesh Standard Time (UTC+6). Reach a real agent via email at [email protected] or on WhatsApp — no bots, no scripted runaround, just direct answers to your actual question.

Responsible Gaming Tools

r55 provides every registered player with deposit limits, loss limits, session time controls, time-out options, and full self-exclusion — all available in your account settings at no cost, with no waiting period to activate a restriction.

This page brings together the questions r55 players in Bangladesh ask most often — covering everything from first-time registration and KYC verification to bKash deposit timings, wagering requirements, RTP on slot games, and how to activate a self-exclusion. Use the section links below to jump straight to the topic you need, or scroll through the full list at your own pace. If your question isn't answered here, our support team is available 24 hours a day, seven days a week.

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Account & Registration

Creating an r55 account takes less than two minutes. Visit r55.bio, click the registration button, and fill in your mobile number, date of birth, and a secure password. You will receive a verification code via SMS to confirm your number. Once confirmed, your account is active and you can make your first deposit immediately using bKash, Nagad, or Rocket.

r55 requires a government-issued photo ID for KYC verification. Acceptable documents include your National Identity Card (NID), passport, or birth certificate combined with a utility bill showing your address. Upload clear, unobstructed photos of both sides of your document through the account settings section. Most KYC submissions are reviewed within 24 hours.

To reset your r55 password, click "Forgot Password" on the login page and enter the mobile number registered to your account. You will receive a one-time SMS code. Enter the code, then set a new password. If you no longer have access to your registered mobile number, contact r55 support at [email protected] for assisted account recovery.

No. r55 strictly allows one account per player. Opening duplicate accounts is a violation of r55's Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately to have it removed.

To permanently close your r55 account, contact the support team via email at [email protected] or through WhatsApp. Withdraw any remaining balance before submitting the closure request. Account closures are typically processed within 48 hours. If your reason for closing is related to problem gambling, r55 also offers self-exclusion options — ask the support team about these alternatives.

Deposits & Withdrawals

To deposit via bKash on r55, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen instructions to complete the transfer from your bKash wallet to r55's designated bKash merchant number. The deposit reference number must be entered correctly to ensure your balance is credited promptly.

bKash deposits on r55 are typically credited within 5 to 15 minutes of the transaction being confirmed. During peak hours — particularly during live BPL or IPL matches — processing may take up to 30 minutes. If your deposit has not appeared after 30 minutes, contact r55 support with your bKash transaction ID and the support team will investigate immediately.

Yes, r55 accepts both Nagad and Rocket as deposit methods in addition to bKash. The deposit process is the same for all three: select your preferred mobile banking provider in the Deposit section, enter the amount, and complete the transfer using your Nagad or Rocket wallet. Upay is also supported as an alternative mobile payment option.

The minimum deposit on r55 is ৳200 BDT for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no upper limit on deposits, though very large transactions may require additional verification. r55 does not charge any fee on deposits — the amount you send is the amount credited to your betting balance.

The minimum withdrawal amount on r55 is ৳500 BDT. Withdrawals can be made to the same bKash, Nagad, or Rocket account used for your most recent deposit, subject to identity verification requirements. r55 processes withdrawal requests within 1 to 24 hours under normal conditions, though first-time withdrawals may take slightly longer pending KYC confirmation.

Most r55 withdrawals are processed and arrive in your bKash, Nagad, or Rocket wallet within 1 to 6 hours of the request being approved. In rare cases during system maintenance or high-volume periods, processing may extend to 24 hours. r55 does not charge withdrawal fees, but your mobile banking provider may apply their standard transfer charges.

r55 itself does not charge any fees for deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their standard transaction charges according to their own fee schedule. r55 recommends checking your mobile banking app for the latest fee information before initiating a transfer.

Games & Gameplay

r55 offers pre-match and live in-play cricket betting on all major tournaments including the BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. You can bet on match winner, top batsman, total runs, wickets, and dozens of other markets. Navigate to the Cricket section, select a match, choose your market, enter your stake in BDT, and confirm your bet.

r55 hosts a large library of slot games from leading providers including Pragmatic Play, NetEnt, and Microgaming. You will find classic three-reel slots, modern video slots with bonus rounds, and high-volatility jackpot games. All slots on r55 are certified for fair play, and the Return to Player (RTP) percentage for each game is displayed in the game information panel.

Yes, r55 is fully optimised for mobile play. The r55 platform works on all modern Android and iOS smartphones and tablets through your mobile browser — no app download is required. The mobile interface automatically adjusts to your screen size, giving you full access to sports betting, live casino, slots, and fishing games on the go.

The Return to Player (RTP) on r55 slot games varies by title and provider, typically ranging from 94% to 97%. RTP is a long-term statistical figure indicating the percentage of total wagered money a slot pays back to players over millions of spins — it does not guarantee results in any individual session. Check the game info panel within each slot title for its specific certified RTP.

Yes, r55 features a full live casino section powered by Evolution Gaming and Ezugi, offering real-time games with professional human dealers streamed in HD. Available live casino games include Live Roulette, Live Blackjack, Live Baccarat, and various game show formats. You can interact with dealers and other players via live chat during your session.

Bonuses & Promotions

r55 offers a welcome bonus for new players on their first qualifying deposit. The specific bonus amount, percentage match, and minimum deposit threshold are displayed on the r55 promotions page and may vary by season or campaign period. All welcome bonuses on r55 are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn.

A wagering requirement specifies how many times you must bet the bonus amount before it can be converted into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing. On r55, wagering progress is tracked in your account dashboard. Different game types may contribute different percentages toward completing the requirement.

Yes, r55 operates a tiered loyalty programme that rewards regular players with points for every qualifying bet placed. As you accumulate points, you advance through loyalty tiers that unlock enhanced bonuses, faster withdrawal processing, dedicated account management, and exclusive seasonal promotions tied to events like the BPL, IPL, and Eid. Contact support for full details on your current loyalty status.

Bonus funds on r55 can generally be used across sports betting, slots, and live casino games, but specific bonuses may restrict eligible game categories. For example, a cricket-specific promotion may only count wagers placed on cricket markets toward the wagering requirement. Always read the bonus terms for the specific promotion you are claiming to understand which games qualify.

Safety & Responsible Gaming

r55 is a secure online betting platform that uses 256-bit SSL encryption to protect all player data and financial transactions. The platform is Fair Play Certified and employs rigorous KYC and anti-money-laundering procedures. r55 takes player security seriously and has never experienced a confirmed breach of player funds. Players in Bangladesh can deposit and withdraw using familiar local methods including bKash and Nagad.

r55 protects all player data using industry-standard 256-bit SSL/TLS encryption for data in transit and AES-256 encryption for stored data. Access to player information is restricted to authorised personnel only, with comprehensive audit logging in place. r55 does not sell or share player data with third parties for marketing purposes. Full details are available in the r55 Privacy Policy.

If you suspect unauthorised access to your r55 account, change your password immediately via the account settings and contact r55 support at [email protected] or on WhatsApp. The support team can temporarily freeze your account while the security investigation is underway, preventing any further unauthorised activity. Enable two-factor authentication if it is available on your account for added protection.

To self-exclude from r55, contact the support team directly at [email protected] or via WhatsApp and request a self-exclusion for your chosen period — available options include 6 months, 1 year, 2 years, 5 years, or permanent. Once activated, your account is immediately locked, all marketing communications are stopped, and the exclusion cannot be reversed within the chosen period. r55 also offers shorter time-out options of 24 hours to one month.

No. r55 is strictly an 18+ platform. Players must confirm they are at least 18 years of age during registration, and r55 verifies age as part of its KYC process. Any account found to belong to a player under 18 is permanently closed immediately, any winnings are forfeited, and deposits are returned in accordance with applicable policy. r55 takes underage gambling prevention very seriously.

r55 provides a full suite of responsible gaming tools available in your account settings at no cost and with no waiting period to activate a restriction. These include daily, weekly, and monthly deposit limits; loss limits; session time limits with reality check notifications; time-out periods of 24 hours to one month; and full self-exclusion for periods between 6 months and permanent. For more information, visit the r55 Responsible Gaming page.

Still Need Help?

Our Support Team Is Here 24/7

Can't find the answer you are looking for? Reach out to r55's support team directly — we are available around the clock in Bangladesh Standard Time and will respond to your query as a priority.

Email Support

Send your question to our team at any time. We prioritise all account and payment enquiries.
[email protected]

WhatsApp

Chat with a real support agent on WhatsApp — no bots, no scripted responses, just direct answers.
+880 1700 000000  ·  24/7 (BST, UTC+6)

Response Times

Email responses within 2 hours for account and payment issues. WhatsApp replies within minutes during standard hours.

Ready to Play at r55?

Explore our full range of cricket betting, slots, and live casino games — or log in to your account to check your balance, claim a bonus, or update your responsible gaming limits.

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